UPDATED: UPS store temporarily closed in Okeechobee; mail being held at the Okeechobee Post Office for UPS mailbox customers

OKEECHOBEE — The UPS Store, 1414 Parrott Avenue in Okeechobee, is temporarily closed according to UPS officials who were in Okeechobee on Friday, Dec. 28. The United States Postal Service is working with UPS to help customers who had mail boxes at the UPS Store.

Mail has not been delivered to the UPS store at 1414 South Parrott Avenue since Dec. 22 because the store was closed. That mail is now at the U.S. Post Office in Okeechobee. Individuals can show identification to claim their mail at the post office.

Mail that was delivered to the UPS store at 1414 S. Parrott Avenue prior to Dec. 22 has been put in the boxes at the UPS Store, and customers can access their mail boxes with their keys.

Jeffery Alianiello, of UPS, said customers notified the corporate office that the Okeechobee store had been closed since Dec. 21. The store was expected to reopen on Dec. 26, but did not do so.

He said because the business was closed for three days which should have been regular work days, UPS will step in.

He said they hope to have a UPS branch in Okeechobee open soon.

In the meantime, he advised customers to use other area UPS stores:
• UPS #5525, 10580 S.W. Village Center Dr., Port St. Lucie 34987, phone: 772-345-1300;
• UPS #3023, 2740 S.W. Martin Downs Blvd., Palm City 34980, phone: 772-219-0932; or
• UPS #5330, 6526 Kanner Highway, Stuart, 34997, phone: 772-288-5355.

He initially advised those who received their mail at the Okeechobee UPS Store to put in a change of mail address with the U.S. Post Office to an alternate address. However, USPS system can not accept a change of address from a UPS Store mailbox.

The USPS website states “Mail addressed to an addressee at commercial mail receiving agency (CMRA) is not forwarded through the USPS. The CMRA customer may make special arrangements for the CMRA operator to re-mail the mail with payment of new postage. A CMRA must accept and re-mail mail to former customers for at least 6 months after termination of the agency relationship. After the 6-month period, the CMRA may refuse mail addressed to a former customer. The Application for Delivery of Mail through Agent (PS Form 1583) requires an addressee and agent to comply with all applicable postal rules and regulations relative to delivery of mail through an agent.”

Mr. Alianiello said packages that UPS was unable to deliver to the Okeechobee store when the store was closed have been returned to the UPS hub.

The newspaper was unable to reach the Okeechobee UPS store owner for comment. The newspaper will continue to follow the story and post more updates when they become available.

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